The hygiene coach Privacy Policy
Last Updated: July 16, 2026
Overview
The Hygiene Coach ("we," "us," or "our") is committed to protecting the privacy of the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Information We Collect
We may collect the following types of personal information:
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Contact information, such as your name and email address, when you register for a free course, sign up for our mailing list, or create an account
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Payment information, such as billing details, when you purchase a course or membership (processed securely through our third-party payment provider — we do not store your full payment card details ourselves)
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Account and usage information, such as course progress, quiz results, and certificate completion status
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Communications, such as messages you send us through a contact form or email
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Technical information, such as your IP address, browser type, and general location, collected automatically through cookies and similar technologies when you visit our website
How We use Your Information
We use your personal information to:
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Provide access to purchased or complimentary courses and track your progress
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Issue certificates of completion where applicable
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Process payments and maintain accurate billing records
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Communicate with you about your account, purchases, or courses
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Send you our Weekly Brief, course updates, or other content you've opted in to receive
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Improve our platform, courses, and overall user experience
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Comply with legal, tax, and regulatory obligations
How We Share Your Information
We do not sell your personal information. We may share your information with:
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Service providers who help us operate the platform, such as our website host (Wix), payment processor, and email marketing provider — these providers are authorized to use your information only as necessary to provide their services to us
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Legal authorities, where required by law, regulation, or legal process
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and support essential site functions such as login and checkout. You can adjust your browser settings to refuse cookies, though some parts of the platform may not function properly without them.
Data Storage and Retention
Your personal information is stored securely through our website hosting and payment processing providers. We retain your information for as long as necessary to provide our services, comply with legal and tax obligations, and resolve disputes. If you request deletion of your account, we will remove your personal information except where we are required to retain it by law (for example, financial records for tax purposes).
Your Rights
Under PIPEDA, you have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Withdraw your consent to certain uses of your information (for example, unsubscribing from marketing emails)
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Request deletion of your personal information, subject to our legal and regulatory retention obligations
To exercise any of these rights, please contact us using the details below.
Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date. Your continued use of the platform following any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.